Frequently Asked Questions
Have questions about your order, tile types, bathroom installations or delivery? You’re in the right place. We’ve compiled the most common questions from our customers to help you shop and plan with confidence.
Product Questions
What’s the difference between porcelain and ceramic tiles?
What’s the difference between porcelain and ceramic tiles?
Porcelain tiles are made from denser clay and fired at higher temperatures, making them stronger, more water-resistant, and ideal for floors and high-moisture areas like bathrooms. Ceramic tiles are lighter and easier to cut, making them great for wall applications and decorative surfaces.
Are your tiles suitable for underfloor heating?
Are your tiles suitable for underfloor heating?
Yes — most of our porcelain tiles are compatible with underfloor heating systems. We can also advise on the right adhesives and materials to use for safe installation.
How do I clean and maintain my tiles?
How do I clean and maintain my tiles?
Use a pH-neutral tile cleaner. Sweep or vacuum regularly. Avoid bleach or acidic cleaners. Clean grout with a mild scrub or baking soda paste. We’re happy to recommend tile-safe cleaning products in-store.
Do you offer samples?
Do you offer samples?
Yes, sample tiles are available for most collections. Contact us to order your samples and experience the quality firsthand.
Returns & Delivery
Can I return unopened tiles?
Can I return unopened tiles?
Yes, we accept returns on unopened and unused tiles within 14 days of delivery. A 30% restocking fee applies. Items must be returned in original packaging, and return delivery must be arranged by the customer.
What happens if my tiles arrive damaged?
What happens if my tiles arrive damaged?
If any items arrive damaged, please notify us within 48 hours of delivery. Email photos to our support team and we’ll arrange a replacement or refund quickly.
How long does delivery take?
How long does delivery take?
Standard delivery takes 3–7 working days across the UK. Larger or pallet orders are delivered curbside and may take slightly longer depending on your location.
Installation Services
Do you offer installation services?
Do you offer installation services?
Yes! We provide complete start-to-finish installation services. We work with a team of professional builders and installers on a contractual basis to ensure top-quality results in bathroom renovations and tiling projects.
How does your installation process work?
How does your installation process work?
Step 1: Book an appointment with us — either in person or by sending room measurements, photos, or videos.
Step 2: We’ll provide a free consultation and quotation based on your layout and preferences.
Step 3: Visit our showroom to choose products and get design inspiration.
Step 4: We schedule installation with our expert team and manage the project from start to finish.
Can I choose my bathroom products before installation?
Can I choose my bathroom products before installation?
Definitely. You’re encouraged to visit our showroom to select tiles, bathroom fittings, vanities, and accessories. Our team will guide you through the options and help you create a space that suits your budget and style.
Trade & Business Services
Do you offer trade accounts or discounts?
Do you offer trade accounts or discounts?
Yes. We support builders, interior designers, and developers with exclusive trade pricing, priority service, and tailored product advice. Visit our showroom to register or get in touch.