Frequently Asked Questions

Section 1: Product Questions

Q: What’s the difference between porcelain and ceramic tiles?

• Porcelain tiles are made from denser clay and fired at higher temperatures, making them stronger, more water-resistant, and ideal for floors and high-moisture areas like bathrooms. Ceramic tiles are lighter and easier to cut, making them great for wall applications and decorative surfaces.

Q: Can I return tiles if I order too many?

• Yes, we accept returns on unopened and unused tiles within 14 days of delivery. A 30% restocking fee applies. Items must be returned in original packaging, and return delivery must be arranged by the customer.

Q: What happens if my tiles arrive damaged?

• If any items arrive damaged, please notify us within 48 hours of delivery. Email photos to our support team and we’ll arrange a replacement or refund quickly.

Q: How long does delivery take?

• Standard delivery takes 3–7 working days across the UK. Larger or pallet orders are delivered curbside and may take slightly longer depending on your location.

Q: Do you offer installation services?

• Yes! We provide complete start-to-finish installation services. We work with a team of professional builders and installers on a contractual basis to ensure top-quality results in bathroom renovations and tiling projects.

Q: How does your installation process work?

• Step 1: Book an appointment with us — either in person or by sending room measurements, photos, or videos. Step 2: We’ll provide a free consultation and quotation based on your layout and preferences. Step 3: Visit our showroom to choose products and get design inspiration. Step 4: We schedule installation with our expert team and manage the project from start to finish.

Q: Can I choose my bathroom products before installation?

• Definitely. You’re encouraged to visit our showroom to select tiles, bathroom fittings, vanities, and accessories. Our team will guide you through the options and help you create a space that suits your budget and style.

Q: Are your tiles suitable for underfloor heating?

• Yes — most of our porcelain tiles are compatible with underfloor heating systems. We can advise on the right adhesives and materials to use for proper installation.

Q: Do you offer trade accounts or discounts?

• Yes. We support builders, interior designers, and developers with exclusive trade pricing, priority service, and tailored product advice. visit our showroom to register.

Q: How do I clean and maintain my tiles?

• • Use a pH-neutral tile cleaner • Sweep or vacuum regularly • Avoid bleach or acidic cleaners • Clean grout with a mild scrub or baking soda paste We’re happy to recommend tile-safe cleaning products in-store.